To keep pace with
the increased requirement to monitor services we have
introduced servicetrac TM which is a fully web based
and highly flexible, realtime and paperless auditing
solution. This enables us to set up and carry out
audits for clients within facilities services with
results entered into a secure personalised database
accessible through the internet.
Each service audit can be tailored to suit the particular client’s requirements or service provision, for example Catering, Cleaning or Maintenance and carried out at agreed intervals throughout the year. The main benefits are:
- Regular independent monitoring scored against agreed criteria
- Ensures maintenance of agreed standards
- Audits can be linked to individual service level agreements
- Key performance indicators can be factored in
- Any areas of concern or below the acceptable levels are highlighted for attention
Frequency of visits can be flexible to suit your requirements with all charges fixed to ensure your annual budget is achieved.